Proposta de mapeamento de processos do Núcleo de Execução Orçamentária da Pós-Graduação de uma universidade pública federal no Estado do Rio Grande do Sul

Abstract

The present study deals with the need of mapping the processes of the Graduate Budget Execution Center of the Federal University of Pelotas. It begins with a brief contextualization of Public Administration, pointing to the search for efficiency, effectiveness and transparency as a requirement of the Federal Government in the management of public resources. From this perspective, the study approaches the process management, the mapping and the modeling as well. In this way, the center routines were surveyed, through interviews with the employees that work in that location; the mapping of As Is state processes; and, after analyzing the proposed improvements, the To Be state was elaborated. For a better understanding of the target audience, a questionnaire was applied to the coordinators of the Graduate Programs of the university whose answers helped in the elaboration of the material on the administrative procedures with the center. The implementation of the Electronic Information System together with the process mapping optimized the institution's procedures, modifying the way of working and enabling the creation of knowledge bases, promoting transparency and access to information. Therefore, it is concluded that the processes mapping in the center is corroborating with the changes that are occurring in the administrative management of the university.