Análise da uniformidade dos processos de gestão acadêmica: o estudo de uma unidade de uma Universidade Pública Federal

Abstract

The present project aims to analyze the uniformity of academic management processes at the Faculty of Education (FaE) of the Federal University of Pelotas (UFPel), based on observations from its technical staff. The research investigates the need for development in this area, supported by recommendations from previous studies and the scarcity of similar research. Furthermore, it underscores the importance of this study in the context of scientific development in the management of public educational institutions, aligning with UFPel's Institutional Development Plan (PDI), which emphasizes the qualification of management through the expansion of integrated systems. Using a qualitative approach and a case study centered on the administrative office of FaE, the research aims to understand the dynamics of the academic environment, particularly communication and collaboration between UFPel's sectors. Existing academic and administrative management processes were identified, contrasting observed practices with current management regulations and proposing process improvements. To achieve this, interviews were conducted using a semi-structured questionnaire. The analysis of the data was performed using content analysis methods, allowing for an in-depth exploration of information to validate categories aligned with the research objectives, which were developed prior to the analysis. In addition to identifying the underlying meaning of the analyzed words, the interpretation of the results highlighted the relationships and meanings found in the analyzed content, connecting them to relevant theoretical concepts. Finally, the interpretation of results involved analyzing the obtained and confirmed categories and seeking relationships, connections, and more prevalent meanings in the content. Thus, the conclusions indicated that UFPel faces issues related to communication, collaboration, process management, and uniformity in its activities, revealing a lack of process standardization, resistance to change, and the lack of consultation with staff for restructuring and continuous improvement. Another significant finding relates to the distancing between sectors, which generally do not engage in dialogue to build common and aligned understandings.