Evaluation of access and welcoming at the center of psychosocial attention

Abstract

Objective: to evaluate the user's access from the reception process in a Psychosocial Care Center. Method: qualitative case study, based on the Fourth Generation Assessment. Data collection took place in 2019, through methods of document analysis, participant observation and interviews based on the Hermeneutic-Dialectical Circle. Ten users, ten family members and nine service professionals participated in the research. For data analysis, the Constant Comparative Method was used. Results: the service provides resolute and fast reception, which can reduce psychiatric hospitalizations. It identified the need to break out of outpatient actions in the service, review the user embracement and access process at CAPS and the implementation of permanent education spaces. Conclusion: the contributions of this research can support workers and managers to reduce barriers to access and to effect care in specialized and strategic services such as CAPS.